Frequently Asked Questions

EcoWaste is a modern waste management company offering residential, commercial, and industrial pickup services with a strong focus on recycling and sustainability. We provide transparent pricing, route tracking, and certified material recovery.

We operate in the greater Portland metropolitan area, including Beaverton, Gresham, Hillsboro, and Lake Oswego. Enter your zip code on our booking page to check if we cover your specific address.

Yes, our fleet includes electric and low‑emission vehicles, and we use AI‑optimized routes to reduce fuel consumption. We are committed to carbon‑neutral operations by 2027.

We collect household trash, recyclables (paper, plastics, glass, metals), organic waste, commercial refuse, and approved industrial materials. We also handle bulk items and e‑waste with prior arrangement.

Same‑day service is available in active zones depending on fleet capacity. Call our hotline before 10:00 AM to check availability and schedule.

Absolutely. You can book a single pickup for junk removal, bulk items, or a one‑time cleanout. No ongoing commitment required. Rates depend on volume and material type.

No, you don't have to be present. Simply place your bins or items at the designated curb or pickup spot before the scheduled time window. Our crew will handle the rest.

Our standard residential plan starts at $29/month, which includes weekly curbside collection and a 64‑gallon recycling bin. Additional bins or bulky item pickups are available for a small extra charge.

No. The price you see is the price you pay. We believe in transparent billing. Overweight bins, extra pickups, or prohibited items may incur additional charges, but we'll always notify you first.

Yes. Residential plans are month‑to‑month and can be modified or canceled anytime with 7 days' notice. Business and industrial contracts may have specific terms; check your agreement or contact us for assistance.

Yes! Save 15% when you choose annual billing on our Residential or Business plans. The discount is automatically applied when you select the annual option during sign‑up.

We accept clean paper, cardboard, plastic bottles and containers (#1‑7), glass bottles and jars, aluminum and tin cans. Please rinse containers and flatten boxes. No plastic bags, styrofoam, or food‑soiled items in the recycling bin.

Your recyclables are taken to our Central Recovery Hub where they are sorted by type, cleaned, and baled. The materials are then sold to manufacturers to be turned into new products — completing the circular economy loop.

No, we offer single‑stream recycling for most residential customers — all accepted recyclables can go in one bin. For businesses with high volumes, we can provide source‑separated options to increase material value.

After your first pickup is scheduled, you'll receive an email invitation to activate your online dashboard. From there you can manage pickups, view invoices, and track your environmental impact.

If we miss your scheduled pickup, please contact us within 24 hours. We'll prioritize a recovery pickup on the next business day and credit your account for the inconvenience.

You can reach us by phone at +1 (555) 014-2026, email hello@ecowaste.com, or via live chat on our website. Our support team is available Monday‑Friday 7am‑6pm and Saturday 8am‑2pm.