Privacy Policy

EcoWaste ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our waste pickup and recycling services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, physical address, and billing details when you schedule a pickup or create an account.
• Service Details: Pickup location, waste type, preferred schedule, and special instructions.
• Payment Information: Credit card numbers or bank account details are processed securely through third‑party payment gateways; we do not store full payment credentials on our servers.
• Automatically Collected Data: IP address, browser type, operating system, referring URLs, and browsing behavior on our site via cookies and similar technologies.

2. How We Use Your Information

We use the collected data for the following purposes:

• To provide, schedule, and manage waste pickup and recycling services.
• To communicate with you regarding service confirmations, reminders, changes, and customer support.
• To process payments and maintain billing records.
• To improve our website, services, and customer experience.
• To send promotional emails about new services, recycling tips, or special offers (you may opt out at any time).
• To comply with legal obligations and enforce our terms of service.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted vendors who assist us in operating our website, processing payments, or delivering services (e.g., routing software, email platforms) — all bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental regulation, or to protect the rights, property, or safety of EcoWaste, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets, your information may be transferred as a business asset.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

We use third‑party analytics services (such as Google Analytics) that may also set cookies. These services help us understand user behavior in aggregate. You can opt out of Google Analytics by installing the Google Analytics Opt‑out Browser Add‑on.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Service‑related data may be kept for up to 7 years for tax and audit purposes. After that time, it is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These include encryption, firewalls, secure socket layer (SSL) technology, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access and Portability: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt‑Out of Marketing: Unsubscribe from promotional communications by clicking the "unsubscribe" link in any email or contacting us directly.
• Cookie Control: Manage your cookie preferences as described above.

To exercise any of these rights, please contact us at privacy@ecowaste.com. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

9. Third‑Party Links

Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of every site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ecowaste.com
• Phone: +1 (555) 014-2026
• Mail: EcoWaste Privacy Office, 124 Greenway Ave, Portland, OR 97201